Grand Hyatt Playa Del Carmen Resort, Playa del Carmen
166US$
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Key details
About Resort
1A Avenida Esquina Calle 26,
Playa del Carmen,
Mexico,
77710,
Quintana Roo
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Select your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Queen Room Two Queen Beds Ocean View
Max:
4 persons
410 sq. feet
Bed options:
2 King Size Beds
Sea view
Shower
Coffee machine
room details
Check Prices
Queen Room Two Queen Beds Partial Ocean View
Max:
4 persons
410 sq. feet
Bed options:
2 King Size Beds
Sea view
Shower
Coffee machine
room details
Check Prices
Queen Room Two Queen Beds Accessible Shower
Max:
4 persons
410 sq. feet
Bed options:
2 King Size Beds
Shower
Coffee machine
room details
Check Prices
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Getting around
Explore a range of transportation options for your spa getaway
What our guests says about facilities
The hotel offers amenities for your comfortable stay and unforgettable experiences
What’s included
General
- No smoking on site
- Wi-Fi
- Paid parking
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
- Express check-in/ -out
- Pets allowed
- Rooms/ Facilities for disabled
- Wheelchair access
- 24-hour security
- Luggage storage
- Locker room
- Lift
- ATM/Cash machine
- Hairdresser
- Coffee shop
- Smoke detectors
- Fire extinguishers
- Key card access
Sports & Fitness
- Fitness centre
- Diving
- Snorkelling
- Cycling
- Table tennis
- Yoga class
Guest Parking
- Electric kettle
Services
- Paid airport shuttle
- Valet parking
- Pet amenities available
- Room service
- Housekeeping
- Car hire
- Laundry
- Dry cleaning
- Tours/Ticket assistance
- Shops/Commercial services
- Welcome drink
Dining
- In-room breakfast
- Restaurant
- Snack bar
- Bar/ Lounge area
- Dinner
- Special diet menus
Business
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Babysitting/Child services
- Board games
- Children's menu
- Children's play area
- Kids club
- Game room
Facilities for people with disabilities
- Toilet for disabled
- Bathroom for disabled
Spa & Leisure
- Infinity pool
- Beach access
- Beach umbrellas
- Sun loungers
- Live entertainment
- Sun terrace
- Garden area
- Spa & wellness centre
- Sauna
- Turkish bath
- Steam room
- Jacuzzi
- Pedicure
- Manicure
- Body scrub
- Facial
- Treatment room
- Body wraps
- Back massage
- Head massage
- Full body massage
- Foot massage
- Public Bath
- Pool with view
- Make up services
Room features
- Air conditioning
- Mini-bar
- Soundproofed rooms
- Sitting area
- Terrace
- Garden furniture
- Tea and coffee facilities
- Ironing facilities
Bathroom
- Free toiletries
- Bathroom telephone
Self-catering
- Electric kettle
Media
- Flat-screen TV
- Direct dial telephone
- AM/FM alarm clock
Room decor
- Curtains
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Location
1A Avenida Esquina Calle 26,
Playa del Carmen,
Mexico,
77710,
Quintana Roo
Map view
street view
1A Avenida Esquina Calle 26,
Playa del Carmen,
Mexico,
77710,
Quintana Roo
City landmarks
152 Calle Quinta Avenida
Quinta Avenida
2600 ft
Av. Benito Juárez
Los Fundadores Park
4700 ft
Museum
3D Museum of Wonders
3300 ft
Museum
Museo Frida Kahlo Playa Del Carmen
2900 ft
Beach
Mamita's Beach Club
2100 ft
Night club
Coco Bongo
2600 ft
Gallery
Tierra Huichol
2100 ft
5ta Avenida Via 38 Building next to ACACAO
La 5ta Hacienda
2200 ft
Avenida 5ta Entre 6 y8
Gaston Charo Art Gallery Playa del Carmen
2800 ft
5th Avenue 4th and 6th Streets
Sun Jaguar
3300 ft
5ta Avenida
Galeria de Arte 5ta Avenida
3600 ft
Carretera Federal Km 104 Playa de Akumal
Galeria Lamanai
3700 ft
Church
Nuestra Senora del Carmen Catholic Church
1.3
mi
Ave Benito Juarez 109 between 5a y 10a Ave
La Sirena's Fine Mexican Handcrafts
4100 ft
Night club
Mandala Playa del Carmen
2100 ft
Albatros
Martina Beach Club
4000 ft
Store
ME Dive Center
3000 ft
Nearby
Mall
Quinta Alegria Shopping Mall
1400 ft
Beach
Kool Beach Club
1500 ft
Avenida entre 24 y 34 calles 5a
Caminarte
600 ft
Gallery
La Galeria de Playa Art Gallery
800 ft
Beach
Playacar
1400 ft
Gallery
Riviera Art Gallery
1200 ft
Av Constituyentes esquina 5ta esquina 5ta Avenida
Ambarte
1300 ft
Calle 16 Entre 5ta Avenid y 10 Avenida a un lado del centro comercial Quinta Alegría
Arte en Playa
1100 ft
Aquarium
Aquarium Beach
1900 ft
Beach
Playa Mamitas
1600 ft
Shopping Area
Plaza Las Americas
1000 ft
Shopping Area
Plaza Calle Corazon
1800 ft
Night club
Blue Parrot
1900 ft
Restaurants
La Vagabunda
600 ft
Avenida 5
Senor Frog's Playa del Carmen
700 ft
Calle Quinta Avenida Calle 22 Norte
Rockas Jamaican Kitchen
400 ft
Avenida 1 Between Calle 26 and Calle 28
La Fisheria
800 ft
5th Avenue Between 20 and 22
Ictio Fish House
400 ft
1ra. Av. Norte esquina Calle 22
Ah Cacao Chocolate Cafe
1000 ft
5th Avenue with Constituyentes Between 38th and 40th streets
Casa Mayahuel
400 ft
Calle 24 norte 5ta y 1era Avenida norte
Ambasciata D'Italia
500 ft
5ta Avenida Corner with Calle 24
Micaela's
800 ft
5ta Avenida Between Calle 28 & Calle 30
La Casa del Mariachi
700 ft
Avenida Cozumel Aldea Aldea Thai
La Vaca Gaucha
600 ft
5ta. Av Esquina Calle 24
Spice
1000 ft
Constituyentes Avenue #2
Reviews and Ratings <br />
Feedback from previous guests about their experience.
64%
loved the resort and would return for another relaxing stay
6.4/10
Nice
Rooms
6.6
Location
9.2
Service
6.0
Dining
5.0
Clive
United Kingdom,
November
2024
8.6/10
We had an amazing stay overall, with the stunning ocean view from our room and exceptional service at the hotel. The location was perfect, just a short walk from 5th Avenue, full of vibrant dining and entertainment options. However, the noise from a nearby beach club could be a nuisance at times, and the pricing at the hotel's restaurants was quite high, prompting us to eat out more frequently.
Rooms
9.0
Our ocean view club level room was spacious and included a lovely terrace with comfortable seating. The double sinks and ample storage were also a great touch.
Service
9.0
The staff was attentive and quick to resolve any issues we encountered during our stay, making our experience much more enjoyable.
Location
10.0
The hotel’s proximity to 5th Avenue was fantastic, allowing us to easily explore restaurants and shops nearby while feeling safe in the area.
Dining
7.0
Breakfast offered a wide variety of options, and the evening reception had hearty choices that could even serve as dinner. However, prices at other restaurants were high.
Facilities
8.0
The facilities were well-maintained, particularly the pool area, which was inviting and relaxing despite being busy.
Charles
United Kingdom,
November
2024
5.6/10
I had high hopes for this hotel based on my previous visits, but my last stay was quite disappointing. While previous experiences had been exceptional, this time the lack of communication about changes, pool temperature, and beach conditions really let us down. The service was not as attentive as before, which added to the overall frustration. However, the overall location is still a highlight due to its proximity to the beach and key attractions.
Rooms
6.0
The rooms were nicely designed, but we faced issues with the pool temperature, making it less enjoyable than anticipated.
Service
5.0
The service fell short during my stay, with several complaints being overlooked, although some staff were friendly.
Location
9.0
The hotel is ideally located close to the beach and within walking distance of downtown, making it convenient for exploring.
Dining
5.0
Dining options were not great; the main restaurant was overpriced and did not meet expectations.
Facilities
5.0
Facilities have seen better days; the pool was often dirty and the beach area was lacking.
Justin
United Kingdom,
November
2024
6.4/10
My stay at this hotel was a mix of wonderful moments and some frustrating experiences. The rooms were lovely and spacious, offering an amazing view of the Gulf of Mexico, but unfortunately, the dining service was lacking and the pool area was uncomfortably cold. While the hotel's charm and location near the beach were notable positives, the inconsistent service and inconvenient breakfast experiences made it a less than ideal stay overall.
Rooms
9.0
The rooms were spacious and provided a fantastic view of the Gulf of Mexico, featuring comfortable beds and a nice outdoor area.
Service
5.0
The service was often disappointing; the staff seemed overwhelmed and not attentive, particularly during our dining experiences.
Location
10.0
The hotel is perfectly located right at the beach, making it convenient for beach access, and it's a short walk to fifth avenue for shopping.
Dining
5.0
Our dining experience was frustrating, as we often felt ignored and had to wait excessively for service, which significantly impacted our enjoyment.
Facilities
6.0
The pool area was beautifully designed but quite cold, making it less inviting for guests wanting to swim.
Neil
United Kingdom,
October
2024
6.0/10
The hotel features a stunning design and friendly staff, but I encountered several issues during my stay. Breakfast did not meet expectations, and the pricing felt overpriced for the quality offered. Additionally, a lack of attention to detail regarding service and conference arrangements was disappointing.
Rooms
7.0
The room design was beautiful, but there were some inconsistencies in housekeeping which affected my experience.
Service
5.0
While the staff was friendly, the service was inconsistent and did not seem focused on resolving issues promptly.
Location
9.0
The hotel is well-located, with easy access to the beach and nearby dining options, which was a real plus.
Dining
5.0
Breakfast offerings were below average; pastries were stale and overall quality felt lacking.
Facilities
5.0
Facilities seemed limited, and they ran out of basic amenities like towels at times.
Charlotte
United Kingdom,
September
2024
5.6/10
The hotel boasts an amazing staff across all areas, which truly elevates the experience. However, the rooms leave a lot to be desired as mine had significant humidity issues and cleanliness concerns, resulting in discomfort during my stay. Additionally, the dining options were overpriced and often below average, detracting from what could have been a great experience. Lastly, while the amenities seem promising, overall maintenance and cleanliness were lacking.
Rooms
5.0
Unfortunately, the room was not up to par. The humidity was unbearable, making the comforter feel damp at night, and the restroom privacy was inadequate.
Service
7.0
The staff made gallant efforts to address guest issues, but overall responsiveness varied.
Location
8.0
The hotel is situated close to the beach, but the surrounding area had noticeable maintenance issues.
Dining
5.0
Dining was a letdown, with breakfast often being stale and overpriced relative to the quality.
Facilities
6.0
While the hotel has nice amenities, the overall upkeep needs improvement, particularly at the pool area.
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