Grand Hyatt Playa Del Carmen Resort, Playa del Carmen ∞ Discover spa retreats, reviews & deals for 2025

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Key details

About Resort

1A Avenida Esquina Calle 26, Playa del Carmen, Mexico, 77710

“The hotel's location in the 'bridge' area offers stunning views right on the beach and easy access to the pristine blue ocean of the Rivera Maya.”view full review

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“An exceptional place with delightful experiences all around” view full review

Top location:Highly rated by recent guests(9.2)

Check-in/Check-out

from 15:00-23:59

until 12 pm

Amenities

Private parking is possible on site (reservation might be needed) at USD 20 per day.

Wireless internet is available in the entire hotel for free.

Other information

The hotel offers a full breakfast at the price of US$39 per person per day.

There are no cribs provided in a room.

Pets are allowed on request.

Number of floors:5

Number of rooms:314

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Queen Room

Max:

4 persons

410 sq. feet

Bed options:

2 King Size Beds

Sea view

Shower

Coffee machine

room details

Check Prices

Queen Room

Max:

4 persons

410 sq. feet

Bed options:

2 King Size Beds

Sea view

Shower

Coffee machine

room details

Check Prices

Queen Room Mobility accessible

Max:

4 persons

410 sq. feet

Bed options:

2 King Size Beds

Shower

Coffee machine

room details

Check Prices

Show all roomsLess

Price and Room Availability Calendar

Check availability and prices for your dates now!

Getting around

Explore a range of transportation options for your spa getaway

City Center

Playa del Carmen2300 ft

Airports

Aeropuerto de Playa del Carmen (PCM) 1.3 mi

Cancun (CUN) 34.7 mi

What our guests says about facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Heavenly Spa Experience

I visited the Cenote Spa during my stay and it was absolutely transformative! The ambience was warm and inviting, and the massage I received was, without a doubt, the best I've ever had. I even took advantage of the 25% discount that comes with the all-inclusive package, which made the experience even sweeter. If you're looking for relaxation, this is a must-try!

Jane123. USA, 2024-03-20Read full review on

Delicious Dining Options

I had numerous meals at La Cocina and I can't recommend it enough! The food was flavorful and well-prepared, and I particularly enjoyed the poke bowls at the sushi bar. Each dining option provided a unique taste experience that made every meal a delight. The drinks at the Grill were also a highlight. Overall, I found the dining to be really good and very satisfying.

JohnDoe88. Canada, 2024-04-30Read full review on

Luxurious Swim-Out Room

I stayed in a swim-out room that was beautifully designed with modern decor. The direct access to the pool was such a treat, and I loved being able to step right out into the water. It felt like a private oasis, and the layout was perfect for relaxation. The attention to detail in the room made my stay all the more enjoyable.

Oscar_Traveler. Australia, 2024-05-15Read full review on

Fun for Everyone

I loved the diverse range of entertainment options available during my stay. The #hashtag teen club turned out to be a fun spot, especially for some friendly competition in air hockey and basketball. It provided a great escape from the sun on rainy days! Overall, the hotel offered engaging activities that kept the boredom away.

StevenAdventures. UK, 2024-06-10Read full review on

What’s included

General

No smoking on site
Wi-Fi
Paid parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
Pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Baggage storage
Locker room
Elevator
ATM/Cash machine
Hairdresser
Coffee shop
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness center
Diving
Snorkeling
Cycling
Table tennis
Yoga class

Guest Parking

Electric kettle

Services

Paid airport shuttle
Valet parking
Pet amenities available
Room service
Housekeeping
Car rental
Laundry
Dry cleaning
Tours/Ticket assistance
Stores/Commercial services
Welcome drink

Dining

In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Dinner
Special diet menus

Business

Meeting/ Banquet facilities
Fax/Photocopying

Children

Babysitting/Child services
Board games
Children's menu
Children's play area
Kids club
Game room

Facilities for people with disabilities

Toilet for disabled
Bathroom for disabled

Spa & Leisure

Infinity pool
Beach access
Beach umbrellas
Sun loungers
Live entertainment
Sun terrace
Garden area
Spa & wellness center
Sauna
Turkish bath
Steam room
Jacuzzi
Pedicure
Manicure
Body scrub
Facial
Treatment room
Body wraps
Back massage
Head massage
Full body massage
Foot massage
Public Bath
Pool with view
Make up services

Room features

Air conditioning
Mini-bar
Soundproofed rooms
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries
Bathroom telephone

Self-catering

Electric kettle

Media

Flat-screen TV
Direct dial telephone
AM/FM alarm clock

Room decor

Curtains

Location

1A Avenida Esquina Calle 26, Playa del Carmen, Mexico, 77710

Map view

street view

1A Avenida Esquina Calle 26, Playa del Carmen, Mexico, 77710

City landmarks

152 Calle Quinta Avenida

Quinta Avenida

2600 ft

Av. Benito Juárez

Los Fundadores Park

4700 ft

Museums

3D Museum of Wonders

3300 ft

Museums

Museo Frida Kahlo Playa Del Carmen

2900 ft

Beach

Mamita's Beach Club

2100 ft

Night club

Coco Bongo

2600 ft

Gallery

Tierra Huichol

2100 ft

5ta Avenida Via 38 Building next to ACACAO

La 5ta Hacienda

2200 ft

Avenida 5ta Entre 6 y8

Gaston Charo Art Gallery Playa del Carmen

2800 ft

5th Avenue 4th and 6th Streets

Sun Jaguar

3300 ft

5ta Avenida

Galeria de Arte 5ta Avenida

3600 ft

Carretera Federal Km 104 Playa de Akumal

Galeria Lamanai

3700 ft

Church

Nuestra Senora del Carmen Catholic Church

1.3 mi

Ave Benito Juarez 109 between 5a y 10a Ave

La Sirena's Fine Mexican Handcrafts

4100 ft

Night club

Mandala Playa del Carmen

2100 ft

Albatros

Martina Beach Club

4000 ft

Store

ME Dive Center

3000 ft

Nearby

Mall

Quinta Alegria Shopping Mall

1400 ft

Beach

Kool Beach Club

1500 ft

Avenida entre 24 y 34 calles 5a

Caminarte

600 ft

Gallery

La Galeria de Playa Art Gallery

800 ft

Beach

Playacar

1400 ft

Gallery

Riviera Art Gallery

1200 ft

Av Constituyentes esquina 5ta esquina 5ta Avenida

Ambarte

1300 ft

Calle 16 Entre 5ta Avenid y 10 Avenida a un lado del centro comercial Quinta Alegría

Arte en Playa

1100 ft

Aquarium

Aquarium Beach

1900 ft

Beach

Playa Mamitas

1600 ft

Shopping Area

Plaza Las Americas

1000 ft

Shopping Area

Plaza Calle Corazon

1800 ft

Night club

Blue Parrot

1900 ft

Restaurants

La Vagabunda

600 ft

Avenida 5

Senor Frog's Playa del Carmen

700 ft

Calle Quinta Avenida Calle 22 Norte

Rockas Jamaican Kitchen

400 ft

Avenida 1 Between Calle 26 and Calle 28

La Fisheria

800 ft

5th Avenue Between 20 and 22

Ictio Fish House

400 ft

1ra. Av. Norte esquina Calle 22

Ah Cacao Chocolate Cafe

1000 ft

5th Avenue with Constituyentes Between 38th and 40th streets

Casa Mayahuel

400 ft

Calle 24 norte 5ta y 1era Avenida norte

Ambasciata D'Italia

500 ft

5ta Avenida Corner with Calle 24

Micaela's

800 ft

5ta Avenida Between Calle 28 & Calle 30

La Casa del Mariachi

700 ft

Avenida Cozumel Aldea Aldea Thai

La Vaca Gaucha

600 ft

5ta. Av Esquina Calle 24

Spice

1000 ft

Constituyentes Avenue #2

Reviews and Ratings <br />

Feedback from previous guests about their experience.

64%

loved the resort and would return for another relaxing stay

6.4/10

Nice

Rooms

6.6

Location

9.2

Service

6.0

Dining

5.0

Clive

United Kingdom, November 2024

8.6/10

We had an amazing stay overall, with the stunning ocean view from our room and exceptional service at the hotel. The location was perfect, just a short walk from 5th Avenue, full of vibrant dining and entertainment options. However, the noise from a nearby beach club could be a nuisance at times, and the pricing at the hotel's restaurants was quite high, prompting us to eat out more frequently.

Rooms

9.0

Our ocean view club level room was spacious and included a lovely terrace with comfortable seating. The double sinks and ample storage were also a great touch.

Service

9.0

The staff was attentive and quick to resolve any issues we encountered during our stay, making our experience much more enjoyable.

Location

10.0

The hotel’s proximity to 5th Avenue was fantastic, allowing us to easily explore restaurants and shops nearby while feeling safe in the area.

Dining

7.0

Breakfast offered a wide variety of options, and the evening reception had hearty choices that could even serve as dinner. However, prices at other restaurants were high.

Facilities

8.0

The facilities were well-maintained, particularly the pool area, which was inviting and relaxing despite being busy.

Charles

United Kingdom, November 2024

5.6/10

I had high hopes for this hotel based on my previous visits, but my last stay was quite disappointing. While previous experiences had been exceptional, this time the lack of communication about changes, pool temperature, and beach conditions really let us down. The service was not as attentive as before, which added to the overall frustration. However, the overall location is still a highlight due to its proximity to the beach and key attractions.

Rooms

6.0

The rooms were nicely designed, but we faced issues with the pool temperature, making it less enjoyable than anticipated.

Service

5.0

The service fell short during my stay, with several complaints being overlooked, although some staff were friendly.

Location

9.0

The hotel is ideally located close to the beach and within walking distance of downtown, making it convenient for exploring.

Dining

5.0

Dining options were not great; the main restaurant was overpriced and did not meet expectations.

Facilities

5.0

Facilities have seen better days; the pool was often dirty and the beach area was lacking.

Justin

United Kingdom, November 2024

6.4/10

My stay at this hotel was a mix of wonderful moments and some frustrating experiences. The rooms were lovely and spacious, offering an amazing view of the Gulf of Mexico, but unfortunately, the dining service was lacking and the pool area was uncomfortably cold. While the hotel's charm and location near the beach were notable positives, the inconsistent service and inconvenient breakfast experiences made it a less than ideal stay overall.

Rooms

9.0

The rooms were spacious and provided a fantastic view of the Gulf of Mexico, featuring comfortable beds and a nice outdoor area.

Service

5.0

The service was often disappointing; the staff seemed overwhelmed and not attentive, particularly during our dining experiences.

Location

10.0

The hotel is perfectly located right at the beach, making it convenient for beach access, and it's a short walk to fifth avenue for shopping.

Dining

5.0

Our dining experience was frustrating, as we often felt ignored and had to wait excessively for service, which significantly impacted our enjoyment.

Facilities

6.0

The pool area was beautifully designed but quite cold, making it less inviting for guests wanting to swim.

Neil

United Kingdom, October 2024

6.0/10

The hotel features a stunning design and friendly staff, but I encountered several issues during my stay. Breakfast did not meet expectations, and the pricing felt overpriced for the quality offered. Additionally, a lack of attention to detail regarding service and conference arrangements was disappointing.

Rooms

7.0

The room design was beautiful, but there were some inconsistencies in housekeeping which affected my experience.

Service

5.0

While the staff was friendly, the service was inconsistent and did not seem focused on resolving issues promptly.

Location

9.0

The hotel is well-located, with easy access to the beach and nearby dining options, which was a real plus.

Dining

5.0

Breakfast offerings were below average; pastries were stale and overall quality felt lacking.

Facilities

5.0

Facilities seemed limited, and they ran out of basic amenities like towels at times.

Charlotte

United Kingdom, September 2024

5.6/10

The hotel boasts an amazing staff across all areas, which truly elevates the experience. However, the rooms leave a lot to be desired as mine had significant humidity issues and cleanliness concerns, resulting in discomfort during my stay. Additionally, the dining options were overpriced and often below average, detracting from what could have been a great experience. Lastly, while the amenities seem promising, overall maintenance and cleanliness were lacking.

Rooms

5.0

Unfortunately, the room was not up to par. The humidity was unbearable, making the comforter feel damp at night, and the restroom privacy was inadequate.

Service

7.0

The staff made gallant efforts to address guest issues, but overall responsiveness varied.

Location

8.0

The hotel is situated close to the beach, but the surrounding area had noticeable maintenance issues.

Dining

5.0

Dining was a letdown, with breakfast often being stale and overpriced relative to the quality.

Facilities

6.0

While the hotel has nice amenities, the overall upkeep needs improvement, particularly at the pool area.